Official product information
Sciatica PRO+ Refund Policy
One returns address, two published timing figures, six blanks, and a contact problem to solve before you pay rather than after.
Quick answer
Post the bottles to 461 Fifth Avenue, Floor 8, New York, NY 10017 inside the 60 days from purchase. Include your full name, the email on the order and the order ID. Return postage is paid by the buyer. Use a tracked service. Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it. Because the order number supplied to this desk cannot be dialled and no sales email was supplied, get the refund route in writing before you pay.
The mechanics
The refund route, in six lines
Everything that was published about claiming a refund, in one place.
60 days from purchase, unless the sales page prints longer. It starts the day you are charged.
461 Fifth Avenue, Floor 8
New York, NY 10017
Include your full name, the email on the order and the order ID.
Return postage is paid by the buyer. Use a tracked service.
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it.
The route printed on the sales page. The order number supplied to this desk cannot be dialled.
That is the whole of the published mechanism, in six lines. The rest of this page explains each one and names the parts of an ordinary refund policy that are absent.
One point of order first. A refund is a commercial arrangement with a seller, not a regulatory one: no federal agency administers or enforces a supplement money-back window. Behind this process sits the seller’s own undertaking plus whatever dispute process your card issuer runs. That shapes how much documentation is worth keeping, and the answer is: all of it.
Getting the box there
The address, the note inside, and the postage
Returns go to 461 Fifth Avenue, Floor 8, New York, NY 10017. That is a different address from the distributor printed on the bottle, Distributed By : Sciatica Pro+, Akron, OH 44301, and the difference is not a mistake: the bottle is distributed by one company and the order handled by another. Send the parcel to the returns address, not the one on the label.
What to put inside the box
Include your full name, the email on the order and the order ID. On paper, inside the parcel, where a person opening a box will find it. A box arriving with bottles and nothing else cannot be matched to an order: the order ID does the matching, and the name and order email let a desk find you if the ID has been mistyped. A photograph of the note beside the open box settles any later question about what you sent.
Who pays the postage
Return postage is paid by the buyer. Use a tracked service. Both halves matter. The cost is yours, which is standard and worth knowing before you decide a claim is worth making on a small order. And the tracked service is not a formality: it is the only evidence the parcel arrived. An untracked box that a desk says never came is an argument nobody wins, and the difference in postage is always smaller than the sum in dispute. Keep the receipt until the money has landed on a statement, not just until you are told it was approved — those are different days.
Two published figures, three unpublished ones
How long a refund takes
| Stage | How long | Who controls it |
|---|---|---|
| You decide and contact the desk | As soon as you decide, and inside the 60 days from purchase. | You |
| The parcel travels | Not published. An ordinary postal journey on whichever tracked service you chose and paid for. | Your carrier |
| The desk approves and credits it | 3 to 5 business days after approval. | The sales desk |
| The card posts it | 5 to 10 days. | Your bank or card issuer |
| You see it on a statement | Depends where you are in your billing cycle. Not published, and not something the seller controls. | Your bank |
Business days and calendar days are not the same unit. The first published figure is in business days and the second is not.
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it. The two published figures are sequential rather than overlapping, and both start after the desk approves the return rather than when you posted the parcel. Add the postal journey at the front and your billing cycle at the back, and the honest expectation is a fortnight to three weeks rather than a few days. A buyer who expects the money in three days starts chasing on day four, when the desk can do nothing about the five to ten days that belong to a card issuer. Only one of the three stages is the seller’s, and knowing that turns three weeks of anxiety into three weeks of waiting.
The figure nobody published
What the refund is actually worth. No pack price was supplied to this desk, so we cannot tell you what a full refund comes to or whether any shipping charge comes back with it. Your checkout screenshot is the only place that number exists outside the seller’s system, which is why the where to buy page asks you to take one.
The part to read twice
Settle the contact route before you pay, not after
This is the part of the page that matters most, because it is the one thing you can only fix in advance.
Each contact route for this product has its own job. The back of the bottle prints a support line and an email for the distributor, Sciatica Pro+, Akron, OH 44301: that pair is for anything about a bottle you already hold. Orders, tracking and refunds belong to the seller, through the contact route on the sales page where you pay. Every number and address sits in the site footer, where the order line supplied to this desk carries a note: it does not connect as printed.
No sales email address was supplied to this desk. The pack points to the sales contact page instead, and states that the website email cannot see orders. The label, separately, prints a support email for the distributor, which the site footer lists.
What that adds up to
The desk that handles orders has one published phone number that does not connect and no published email address. That is not an accusation of bad faith — a mistyped number is the most ordinary clerical error there is — but it has a consequence for a process with a deadline. Sixty days is not long, and the wrong week to discover a contact route does not work is the week you need it.
So the rule here is stronger than it would be for an ordinary purchase: get the refund route in writing from the sales page before you pay. Ask what the contact address is, what the window covers and whether opened bottles qualify, and keep the reply. A written answer is dated, can be quoted back, and survives a change to a web page.
The label line and the website desk, and what each can do
The label’s support line and email, both listed in the site footer, belong to the distributor named on the bottle and are the route for anything about the product itself. It is not the order desk and cannot approve a refund on an order it never took.
The website desk here (its address is in the site footer), answered Monday to Friday, 9:00am - 5:00pm ET, looks after these pages. It is published, it is answered, and it cannot see orders. Writing to it about a refund does not start a process; it spends days inside a window that has been running since you paid. Our contact page sets all of this out side by side.
The honest section
What the refund policy does not say
Eight rows. Six of them are questions for the desk.
Not published. A satisfaction window implies you were meant to try it, but the condition the bottles must come back in is stated nowhere.
Not published. Returning four unopened bottles of a six-bottle pack and keeping two is not addressed anywhere.
Not published. No shipping charge was supplied for any pack.
Not published either way. Nothing in our sources mentions one.
Not published, because no pack price was. Your checkout screenshot is the only record of what you paid.
Not published. No complaints procedure or ticket system appears in our sources.
Published: 60 days from purchase, unless the sales page prints longer.
Published: 461 Fifth Avenue, Floor 8, New York, NY 10017.
Eight rows, six of them reading “not published”. The blanks are printed rather than filled because a plausible sentence in the wrong place here costs real money. “Opened bottles are accepted” would sound right, would be something we invented, and you would find out with a box already in the post. Put every one of them to the desk in the written exchange before you pay: six questions in one message, answered once.
Said before you buy
What a refund does not cover
We earn a commission when somebody orders through this site, which makes a page about getting your money back an odd thing for us to write carefully. We would rather write it carefully than have a reader discover the gaps at the moment of needing them.
Two things are worth saying before you are ever in this position. The first is that a refund returns money and nothing else. It is not compensation for a health outcome, and nothing here suggests this product treats, prevents or cures anything — the front of the bottle claims support for nerve health and carries the FDA disclaimer, which is the correct way to write that claim. If something you have taken has affected you, speak to a clinician first and the sales desk second.
The second is that the likeliest reason to want a refund here is not the capsules. It is the gap this site leads with: the product is named after a diagnosis, while the research behind its largest ingredient is about diabetic neuropathy rather than sciatica, which is a mechanical problem with one large nerve. Our how it works page sets that out, and knowing it beforehand beats any refund route there is.
If the refund goes wrong
There is no published escalation path and no ticket system, so the answer is a record rather than a procedure. Keep the checkout screenshot, the order email with its order ID and purchase date, the tracking that proves the parcel arrived, and a dated note of every contact. Write rather than call wherever you can. And remember the last stage of any card refund belongs to your issuer, which runs a dispute process of its own.
Questions
Sciatica PRO+ FAQ: refund policy questions
How do I claim a refund?
Returns go to 461 Fifth Avenue, Floor 8, New York, NY 10017. Include your full name, the email on the order and the order ID. Because the desk’s phone number is not dialable, get the refund route in writing from the sales page before you pay.
Who pays return postage?
You do. Use a tracked service and keep the receipt until the refund lands.
How long does a refund take?
Three to five business days for the desk to credit it after approval, then five to ten days for the card to post it.
Is there a sales email address?
Not one supplied to this desk. The pack points to the sales contact page and states that the website email cannot see orders. The label separately prints a support email for the distributor, listed in the site footer.
Which desk answers which Sciatica PRO+ question?
For the bottle itself (a batch question, a reaction, a complaint about the product), use the support line or the email printed on the label; both are listed in the site footer. For an order, use the contact route on the sales page where you paid. The website desk answers questions about these pages and cannot see orders.
How long is the money-back guarantee?
Sixty days from the date of purchase, unless the sales page prints a longer window. It runs from when you paid, not from your first capsule.
References
Sources for this page
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov. Accessed September 30, 2026.
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 30, 2026.
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 30, 2026.
Next
Keep reading
The 60-day window
When it starts, what a seller’s guarantee is not, and which pack fits inside it.
Read it →Every contact route
The label’s line, the website desk, the hours, and which question goes where.
Read it →Shipping and tracking
What is published about delivery, and what transit costs the window.
Read it →Order Sciatica PRO+ from the official page
Vegetable capsules, 60 capsules a bottle, two a day as directed. No pack price was supplied to us, so read the figure and the 60-day window on the sales page and screenshot both with the date. For anything about the bottle itself, use the label’s support line in the site footer.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US · every contact route is in the site footer